Privacy policy

Privacy policy

Privacy Policy

Lahar Pharma (“us”, “we”, or “Company”) is the author and publisher of the internet e-commerce portal www.laharayurveda.com (“Website”) with privacy policy listed here: https://www.laharayurveda.com/pages/ which, inter alia, facilitates the sale and purchase of branded lifestyle and medicinal products (“Products”) manufactured by Lahar Pharma, in addition to the provision of various other related services to the Users of the Website (“Services”).

This privacy policy (“Privacy Policy”) explains how we collect, use, share and protect personal information about the Users of the Website and the visitors of the Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). Your use of the Website is governed by this Privacy Policy and the Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

Your access and use of the Website, the submission of information to the Company as may be required from time to time, including without limitation, information received by the Company during the course of your dealings with or through the Website of the Company, will be treated as your having given permission for the use, storage, retention, processing, and sharing of your information and data as set out in this Privacy Policy by the Company and its use by its group companies, subsidiaries and its affiliates. By accessing and using this Website and by providing such aforesaid information, you are consenting to the terms of this Privacy Policy.

If you do not agree to the terms of our Privacy Policy we kindly request you to not use the Website or give us any of your information.

If you are registering an account or using the Website on behalf of an individual or entity other than yourself, you represent that you are authorized by such individual or entity to accept this Privacy Policy on such individual’s or entity’s behalf.

The Company hereby notifies you of the following:

  • What information is collected from you through the Website
  • How the information collected is used
  • How the information collected may be shared or disclosed
  • How the Company protects your information
  • How you can opt-out of providing any information

Information that may be collected

On your visiting the Website, you will have the option to either create an account on the Website by registering your personal information or to proceed using the Website without such registration.

If you wish to create an account on the Website, the following information will be collected from you at the time of registration: email address, password[•] If you choose to proceed without creating an account, then you are free to visit and to browse through the Website at any time as a ‘Guest’, without having to provide any of the aforesaid information. However, if you do choose to continue as a ‘Guest’, you may not be able to access certain services of the Website, such as notification of promotional offers, etc. that are reserved for registered users of the Website.

If you desire to purchase certain Products on the Website, then we may collect further information from you such as your name, email address, postal address, delivery address (if different), telephone number, mobile number, payment card details or bank account details and such other personal and non-personal information that may be required to effectively process your purchase orders. We may also collect and store the details of such orders.

During the course of your interaction with the Website, we may also collect some “incidental information” about you, which includes, without limitation IP addresses, domain servers, type of web browsers, computers and domain servers used to access the Website, and the referring source to the Website.

We may also collect certain non-personal information from you, based on your interaction with the Website, your preferences for certain Products and your purchases.

All such aforesaid information that is collected by us in the course of your interaction with the Website is hereinafter referred to as “Information”.

How will the Information be used

Information will be primarily used for the following purposes:

  • 2.1. To enhance the quality of services offered by the Website.
  • 2.2. To enable you to place orders for Products on the Website.
  • 2.3. To customize your interaction with the Website as per your preferences for certain products, brands and other such criteria.
  • 2.4. To deliver information to you via emails, newsletters, mobile notifications, etc. regarding the Products and the services offered by the Website.
  • 2.5. To detect and protect the Website against any error, fraud or other criminal activity.
  • 2.6. If you have placed an order for any Product on the Website, then we shall use the Information to process your payment for such Products, and to also facilitate the delivery of such Products to you. Accordingly, we will be required to share such Information with our affiliates, business partners, vendors, nodal bank operators, payment gateway operators, delivery agents and such other entities and intermediaries.

How will the Information be Shared or Disclosed

We do not rent, sell or otherwise trade in any information that we collect from our customers, without their consent. We have a strict no-spam policy.

The Information will be shared as set out in this Privacy Policy and for the following purposes:

  • 3.1. Third-Party Service Providers: We will be required to share certain information, such as your order details, and your registered address and contact details with certain third parties that have been appointed by us to carry out certain activities related to the Website.
  • 3.2. Transfer/Assignment of Business: Information collected from you may be transferred to a third party in connection with any corporate merger, consolidation, restructuring, dissolution, reorganisation, issuance of securities, the sale of substantially all of the Company’s stock and/or assets or other corporate change, including, without limitation, during the course of any due diligence process. Such a third party will have the right to continue to use such information.
  • 3.5. Governmental Authorities: If any governmental authority/ies having jurisdiction over us and/or the Website require/s us to disclose any Information pursuant to any applicable law, then we will disclose such information as may be requested by such governmental authority/ies.
  • 3.6. Market Research: We will be entitled at all times to share any non-personal information that may be collected from you with third parties for the purpose of survey-based research on individual or aggregate trends.

If any of the Information is to be shared or disclosed in any instance other than what is stated above, then we shall not share and/or disclose such information without your consent.

Confidentiality / Security

The Company and any person/ service provider on behalf of the Company respect all personal information provided to us and takes all reasonable steps towards protection of the same. We ensure that security systems are in place to protect the privacy of your personal information and to use it only for legitimate purposes. We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us.

We shall not be responsible for any security breaches which are beyond our reasonable control. We assume no responsibility if any User uses unsecured means of communication while sharing his personal information including sensitive personal information with us. We also assume no responsibility for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User uses the Website and avails of the Services, and the Company shall not be held liable for any loss whatsoever incurred by the User on this account.

You are responsible for keeping your password confidential and not sharing it with anyone. It is important for you to protect your password, your computer and your mobile phone from unauthorized access. Be sure to log off from the Website when finished or when using a shared computer. The Company does not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify the Company by sending an email or through the Contact Us form on the Website. You shall be liable to indemnify the Company due to any loss suffered by it due to such unauthorized use of your account and password.

The Company shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

Modification of Information; Opt-Out Instructions

As a user of the Website, you can modify/delete Information you have included in your profile. However, it may be impossible to remove your information without some residual information being retained by the Company.

To delete your user data completely from our website, you can contact us at laharpharma1@gmail.com with subject “Delete my Data from Lahar Pharma” and include your email, phone number for our team to identify you in our database and hence, delete your data completely from DB. There might be some residual information which we may not be able to delete completely and in that case, we will inform you about the details/info we are not able to delete.

Please note that the Company has no obligation to delete any data or information following termination of your account.

You may opt-out by changing the settings at your profile page. This opt-out does not apply to communications we have with you to complete your order or provide the service you requested. Understand, however, that, by electing this option, you may limit the functionality of this Website and the amount of information and services we can provide to you. You may revoke your opt-out option at any time by contacting us using the information provided above.

Updates and Changes to this Privacy Policy

Protecting your privacy online is an evolving area, and the Company is constantly evolving to meet these demands. We, therefore, reserve the right to modify this Privacy Policy at any time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, email notification of Privacy Policy changes).


Terms & Conditions

Terms & Conditions

By accessing or using the Website, or any of our services, you agree that you have read, understood and are bound by these terms and conditions (“Terms”) without any recourse or liability to us.

The contents set out herein form an electronic record in terms of Information Technology Act, 2000 and rules framed there under as applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures. The conduct of the User shall be governed by these Terms. These Terms are made available to the User in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms of use for access or usage of the Website.

Definitions

The following words and terms, whenever used in this Agreement, unless repugnant to the meaning or context thereof, shall have the respective meanings set forth below.

“Applicable Law” means treaties, conventions, statutes, laws, legal requirements, rules, regulations, ordinances, codes, judgments, injunctions, orders or other requirements of any Governmental Authority; all being of the Republic of India.

“Bulk Order” shall mean any order negotiated directly with Lahar Pharma for the purchase of goods.

“Company” or “Us” or “We”, shall mean and include Lahar Pharma, its Offices, Officers, Directors, Owners, Administrator, Independent Contractors, Employees, Agents or affiliates.

“Company Intellectual Property” means (i) all designs/styles of the Website, blogs, featured articles etc. of the Company, and all words, names, devices, symbols, logos, slogans, designs, brands, service mark, word marks, trade name, other distinctive feature or any combination of the foregoing, whether registered or unregistered, used and/or attributable to the Company’s products and the Website, (ii) the User information that is collected by the Company from the Users as per the privacy policy of the Company.

“Products” means the branded lifestyle and medicinal products that are marketed and sold on the Website.

“Services” means the services provided by the Website to the Users in respect of the Products.

“User” and “Users” shall mean and include a registered user, unregistered user, and any other user of the Website.

“Website” means the website having the URL address as www.laharpharma1.com and all sub domains.

Interpretation

  • 2.1. The words “hereof”, “herein” and “hereunder” and words of similar import, when used in these Terms, shall refer to these Terms as a whole and not to any particular provision of these Terms.
  • 2.2. Words denoting the singular shall include the plural and words denoting any gender shall include all genders.
  • 2.3. The headings to clauses, sub-clauses and paragraphs of these Terms shall only serve the purpose of easier orientation and shall not affect the contents and interpretation of these Terms.
  • 2.4. Reference to days, months and years are to English calendar days, calendar months and calendar years, respectively.
  • 2.5. Any reference to “writing” shall include printing, typing, lithography, an electronic record in terms of Information Technology Act, 2000 and rules framed there under as applicable, and other means of reproducing words in a visible form.
  • 2.6. The words “include” and “including” are to be construed without limitation.
  • 2.7. The words “Your” or “your” or “You” or “you”, when used in this Agreement, shall refer to and mean “User” or “Users”, as the case may be.

Use of the Website; Registration; Account Security

  • 3.1. Only those persons who are competent to contract under the Indian Contract Act, 1872 are entitled to access the contents of the Website. If we discover that the person accessing the Website is under the legal age of 18 years, then we reserve the right to refuse the access to the Website or provision of the Services to such person.
  • 3.2. By using and accessing the Website, the User hereby irrevocably declares and represents that he is of legal age, that is, 18 years or older and competent to contract under the Indian Contract Act, 1872.
  • 3.3. On visiting the Website, the User will have the option to register and create an account on the Website, or to continue using the Website as a guest. However, the User who is accessing the Website as a guest will not be able to avail of all the Services that are provided by us, such as consultations, promotional offers, and discounts that are offered on the Products.
  • 3.4. If you wish to register with the Website, then you will be required to create an account on the Website by filling out a registration form online. Upon successful registration, you will receive user ID and password for accessing your account. You shall be solely responsible for the confidentiality of your password and account, and hereby agree to do all such acts, deeds, matters, and things that may be necessary in respect thereof. Accordingly, if there is any unauthorized use of your account on the Website, or any other breach of security, then you shall notify the Website of the same.
  • 3.5. While you are accessing the Website, you may be required to provide certain information to us, and we may collect further information from you, for the purpose of provision of the Services. The collection, retention, use, disclosure of such information shall be subject to the privacy policy of the Website available at [•].
  • 3.6. The Company reserves, at its sole discretion, the right to refuse any User to access the Website or avail any Services, without assigning any reason.
  • 3.7. The Company also reserves, at its sole discretion, the right to block any User from creation of any User account, or block any User registered on the Website from accessing the Website or Services, without assigning any reason.
  • 3.8. User hereby declares and verifies that all information provided by the User is true, accurate and genuine. User hereby agrees that in case any information provided by the User is not true or accurate or genuine or complete, or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with these Terms, then the Company shall have the right to indefinitely suspend or terminate or block access of User’s account on the Website.

Products

  • 4.1. The Website is an online e-commerce portal that merely facilitates the purchase of Products by the Users of Website.
  • 4.2. You hereby agree to furnish on the Website all such information that may be required by us from time to time and/or which may be necessary under the Applicable Laws to facilitate the purchase and delivery of the Products on and through the Website.
  • 4.3. The Products are listed on the Website on an “as available” basis, and the Company will update, from time to time, information relating to the availability of the Products.
  • 4.4. You agree and undertake that the Products which you shall order from the Website shall be solely used for your personal use only and shall not be sold commercially. The Company reserves, at its sole discretion, the right to cancel any order placed by any User on the Website if it determines, in its sole and absolute discretion, that such an order is a Bulk Order and might be used for purposes other than personal use.

Payments

  • 5.1. Prices for the respective Products are set out on the Website, and are incorporated into these Terms by reference. The prices of the Products are subject to change without any prior notice, and at the sole discretion of Lahar Pharma.
  • 5.2. In respect of payment for any Product/s that are ordered on the Website, the User will have the option to make such payments by either credit card, debit card, net banking or on a ‘cash on delivery’ basis. If the Products are purchased on a ‘cash on delivery’ basis, then the Logistics Partner may charge certain nominal fees in respect thereof in addition to price of Product.
  • 5.3. Upon initiating a transaction for purchase of any Product/s through credit card or debit card or net banking, the User will be directed to a secure payment gateway for making payment for the Products. In this regard, the Company may enter into agreements with third-party payment gateway aggregators, and nodal banks for the purpose of collection, remittance and retention of the payments made by the User.
  • 5.4. In respect of the payment mechanisms offered on the Website, and your use thereof, the Company shall not be liable in any manner for any loss or damage that may be caused to you on account of any issues arising out of the transaction and/or the payment mechanism, including any interruption or cancellation thereof, for any reasons whatsoever.

Shipping and Delivery

  • 6.1. Shipping and Delivery of the Products that are ordered on the Website shall be undertaken by the Website through their logistics partner. The delivery charges in respect thereof will be reflected in the final statement of payments that are to be made by the User in respect of the Products.
  • 6.2. The Website maintains a strict no return policy. Accordingly, the Company shall not accept any return requests from Users in respect of any Products that are sold and delivered.
  • 6.3. If any of the Products are damaged during transit, or if the expiry date in respect of any of the Products has already passed as on the date of delivery thereof, or there are any other defects in the Products, then such Products may be returned to the Website for replacement.

Intellectual Property Rights

  • 7.1. The Website is controlled and operated by the Company, and all the Company’s Intellectual Property solely and exclusively belongs to and is owned by the Company.
  • 7.2. Any redistribution, modification or reproduction of part or all of the contents featured in the Website in any form is prohibited and actionable. You are not permitted to distribute or commercially exploit the Company’s Intellectual Property. Nothing in these Terms grants the User any right in respect of Company’s Intellectual Property.
  • 7.3. These Terms permit you to use the Website only for your personal, non-commercial use. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the Company’s Intellectual Property except as generally and ordinarily permitted through the Website according to these Terms. You must not access or use, for any commercial purposes, any part of the Website or materials available through the Website, except allowed under these Terms.

Indemnity

User undertakes to indemnify, defend and hold harmless the Company and its officers, directors, owners, administrator, independent contractors, subsidiaries, licensors, suppliers, employees, agents and affiliates for and from any loss, claim, actions, demands, liabilities and settlements, including lawyer’s fees, fees of third parties, etc., by reason of, in any way relating to, or arising out of User’s violation of these Terms, or any conduct of the User or any other person operating for and on behalf of the User. The User further undertakes to indemnify & hold harmless, the Company against any judgment, proceedings, liability or cost resulting from or arising out of use of the Website or information/data provided on the Website or Services provided by the Company, by the User.

Limitation of Liability

  • 9.1. This paragraph applies to all content and functionality of the Company, Website, and Services.
  • 9.2. Under no circumstances, including negligence, shall the Company or anyone involved in creating, producing, or distributing the Services be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to personal injury, wrongful death, loss of use, loss of profits, interruption of service, or loss of data. This applies whether in any action in warranty, contract, tort (including negligence), or otherwise, resulting from the use of or inability to use the Website, Services, or Products.
  • 9.3. Notwithstanding the above, the User’s exclusive remedies for all damages, losses, and causes of actions, whether in contract, negligence, or otherwise, shall not exceed Rs. 200. This limitation applies to the Company’s total liability.
  • 9.4. The Company shall not be liable for damages caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, destruction, or unauthorized access to records in relation to the Website or Services.

Rules of Conduct

  • 10.1. Users agree not to interrupt or damage the Website and undertake all necessary actions to ensure smooth use. Specifically, Users shall not:
    • 10.1.1. Upload or distribute viruses or corrupted files.
    • 10.1.2. Share content protected by intellectual property without consent.
    • 10.1.3. Violate any applicable laws or these Terms.
    • 10.1.4. Defame, harass, stalk, or threaten others.
  • 10.2. Users shall not host, display, upload, modify, publish, transmit, update, or share any information that:
    • 10.2.1. Belongs to another person without rights.
    • 10.2.2. Is harmful, harassing, obscene, pornographic, paedophilic, defamatory, invasive of privacy, hateful, or unlawful.
    • 10.2.3. Harms minors.
    • 10.2.4. Infringes any patent, trademark, copyright, or other proprietary rights.
    • 10.2.5. Violates applicable law.
    • 10.2.6. Deceives or misleads recipients.
    • 10.2.7. Impersonates another person.
    • 10.2.8. Contains software viruses or code to interrupt/destroy functionality.
    • 10.2.9. Threatens national security, unity, or public order.
  • 11.3. The Company may remove or disable access to content violating this Agreement and terminate User access immediately.

Governing Law and Dispute Resolution

  • 12.1. These Terms and any contractual relationship arising from them shall be governed exclusively by the laws of the Republic of India. Courts at [•] shall have exclusive jurisdiction.
  • 12.2. Disputes shall be referred to a sole arbitrator jointly appointed by the Parties. If no agreement is reached within 15 days, the Hon’ble [•] High Court shall appoint the arbitrator. Arbitration shall be governed by the Arbitration and Conciliation Act, 1996, or statutory modifications thereof, conducted in English, at [•]. Costs will be shared equally.

Miscellaneous

  • 13.1. The Company may modify, add, or remove any part of the Website or Terms at its discretion. Continued use after modifications implies acceptance.
  • 13.2. Except as expressly stated, all warranties, representations, or conditions are excluded to the fullest extent permitted by law.
  • 13.3. Invalid or unenforceable provisions do not affect other provisions.
  • 13.4. Failure or delay by the Company to enforce terms is not a waiver.
  • 13.5. The Company may assign these Terms without User consent in case of transfer, merger, or license.
  • 13.6. Nothing constitutes a partnership, joint venture, or agency.
  • 13.7. User account details may be used for assisting in ordering and resolving queries. Users consent to third-party communication tools, even if under DND.

Communication and Unsubscription

  • 14.1. By accepting these Terms, Users consent to receive news, updates, and offers via call, SMS, email, or digital means, even if registered under DND.
  • 14.2. Users may unsubscribe from marketing communications at any time following instructions provided in such communications.


Shipping Policy

Shipping Policy

We at Lahar Pharma understand that you would like to receive your products in a timely fashion and in top condition. So, we use our large network of couriers to bring you the best as soon as possible.

  • All orders are processed immediately and packed with love.
  • We will ship out your order within 24 hours of processing.
  • Our courier partners will deliver your products within an estimated 5-7 working days.
  • [Note: Our courier partners try to deliver before the estimated delivery date but delays may occur due to unforeseen circumstances.]

If You Have Received a Wrong/Damaged Product

Receiving a wrong or damaged product can occasionally happen due to factors beyond our control, including:

  • Human Error: Mistakes during packaging or labelling can sometimes lead to the wrong product being dispatched.
  • Transit Issues: Products can sustain damage during shipping due to rough handling or unexpected transit conditions.
  • Stock Mismanagement: Rare discrepancies in inventory may result in an incorrect product being picked.

While such instances occur in less than 2% of cases, we are committed to resolving any issues promptly.

Guidelines for Exchanges and Returns

Inspect your package within 2 days of delivery. We cannot process returns, cancellations, or exchange requests after this period.

  • Wrong Product Received:
    • Return must be unused, unopened, intact, and in saleable condition.
    • An unboxing video is mandatory to process your request.
    • Timeline: Inform us within 2 days of delivery.
  • Damaged Product:
    • Retain the damaged item and provide clear images of the damage before disposal.
    • An unboxing video is mandatory to process your request.
    • Timeline: Inform us within 2 days of delivery.
  • Missing Product:
    • Inform us within 2 days of delivery if any item is missing.
    • An unboxing video is mandatory to process your request.

Exchange Fees Applicability

In case you've mistakenly ordered the wrong item, a fee of INR 300/- will apply for pickup and delivery of the correct item. This fee covers logistics charges. Contact customer support within 2 days of delivery via Instagram DM, WhatsApp, Email, or Call to initiate the exchange process.

Note: Refunds will not be initiated under any of these cases once the goods are sold.

Cancellation, Return & Refund Policy

Cancellation Timeframe

Submit cancellation requests within 24 hours of placing the order or before the shipment label is generated. Once the label is created, cancellation depends on the courier partner's cut-off. If shipment is picked up, cancellations are no longer possible. Prepaid orders cannot be canceled after processing.

We do not accept returns/cancellations once an order has been delivered.

Refund Policy for Prepaid Orders

  • Delivery Unsuccessful Due to Courier Issues: We will prioritize reshipping. If you prefer cancellation, a coupon code equal to the order amount will be provided.
  • Order Dispatched & In Transit Refusal: Full refunds are not possible. If unavoidable, a shipping deduction of INR 300/- applies.

Refund Process & Timeline

  • Refunds via credit/debit card or net banking will be initiated within 5–7 business days after confirmation from the payment gateway or bank.
  • Allow an additional 5–10 business days for funds to reflect in your account, depending on your bank’s processing timeline.
  • Refund ID or Transaction ID will be provided if applicable.

www.laharayurveda.com reserves the right to cancel any order without explanation under circumstances where requirements cannot be met. Communication regarding cancellations or applicable refunds will be made in a reasonable time.


Cancellation & Refund

At Lahar Pharma, we strive to ensure your complete satisfaction with our products and services. This Cancellation and Refund Policy outlines the terms and conditions for order cancellations and refunds for purchases made through our website www.laharayurveda.com.

Order Cancellation

1.1 Customer-Initiated Cancellation

You may cancel your order before it has been shipped. To cancel an order:

  • Log in to your account on our website
  • Go to "My Orders" section
  • Select the order you wish to cancel and click on "Cancel Order"
  • Alternatively, you can contact our customer support team at support@laharpharma1.com or call us at +919238481760

1.2 Cancellation Before Shipment

Orders can be cancelled free of charge if the cancellation request is made before the order has been shipped. Once an order is shipped, it cannot be cancelled, but you may be eligible for a return and refund as per our Return Policy.

1.3 Company-Initiated Cancellation

We reserve the right to cancel any order in the following circumstances:

  • Product is out of stock or unavailable
  • Pricing or product information errors on the website
  • Delivery address is not serviceable
  • Suspected fraudulent transaction
  • Any other valid reason that prevents us from fulfilling the order

In such cases, you will be notified via email or phone, and a full refund will be processed within 7-10 business days.

Return and Refund Policy

2.1 Eligibility for Returns

We accept returns under the following conditions:

  • Product received is damaged, defective, or expired
  • Wrong product delivered
  • Product packaging is tampered or damaged
  • Product does not match the description on our website

Returns must be initiated within 7 days of delivery.

2.2 Non-Returnable Items

The following items are not eligible for return or refund:

  • Products with broken seals or opened packaging (for hygiene and safety reasons)
  • Consumable items that have been used or partially consumed
  • Products purchased during special promotional sales marked as "non-returnable"
  • Prescription medicines (unless delivered incorrectly)

2.3 Return Process

To initiate a return:

  • Contact our customer support team at support@laharpharma1.com or +919238481760 within 7 days of delivery
  • Provide your order number, product details, and reason for return
  • Our team will review your request and provide return instructions
  • Pack the product securely in its original packaging with all accessories and invoice
  • Our logistics partner will arrange pickup from your delivery address
  • Once we receive and inspect the returned product, we will process your refund

Refund Process

3.1 Refund Timeline

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

If approved, your refund will be processed within 7-10 business days and credited to:

  • Online payments (Credit/Debit Card, Net Banking, UPI, Wallet): Original payment method
  • Cash on Delivery (COD): Bank account via NEFT/IMPS (bank details will be collected)

3.2 Refund Amount

The refund amount will include:

  • Product price
  • Shipping charges (if the return is due to our error or defective product)

Shipping charges will not be refunded if the return is due to customer preference or change of mind.

3.3 Partial Refunds

Partial refunds may be granted in the following cases:

  • Product shows obvious signs of use
  • Product is returned without original packaging or accessories
  • Product is damaged due to customer misuse (not covered under defect warranty)

Exchange Policy

We currently do not offer direct product exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

  • Take clear photos/videos of the product, packaging, and shipping label
  • Contact us immediately at support@laharpharma1.com with your order details and evidence
  • We will arrange for a free pickup and provide a full refund or replacement
  • You will not be charged any return shipping fees

Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us:

  • Email: laharpharma1@gmail.com
  • Phone: +91 9238481760
  • Address: 11-18, Baraghata Industrial Area, Gwalior - 474001, Gwalior Madhya Pradesh
  • Customer Support Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

Policy Updates

We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated policy.